New Abuse Handling, Contact Features and Server Status

We at DigitalJessica are always looking for the best way to keep your service running smoothly. We’ve been hard at work creating new contact forms so that your messages get to the right place. You can now make a general inquiry, leave feedback, contact our secretary and request support, all from our website.

We’ve removed our contact email addresses from the whole site, as this was just causing lots of unsolicited messages to appear in our inboxes. If you contact that email address, you will be directed to use one of our new contact forms. We have also turned off our auto-responder as this was diligently replying to all the spam, causing problems for people who had received emails from us, as the spammers had faked the “From” address.

We have also created a Server Status page, which will show all the latest information and detailed reports of any service incidents. This simple page also has tools for other server administrators to email us and let us know about email addresses that are sending spam so that we can deal with any addresses that may be causing problems.

We have also enabled the abuse@ addresses to forward to DigitalJessica for every website so that we can take the stress out of handling abuse mail for you. Of course, if you wish to handle your own abuse mail, you are free to delete our forwarder within your cPanel account.

As always, if you want to get in touch, don’t hesitate to contact us!

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